Please note that the delivery time should be calculated in working days and does not include weekends and international and local holidays.

If your package does not arrive within a 30 day period (no matter which delivery option was selected), you may send us an inquiry for reshipment. (For trackable delivery services only)

Reshipment Policy:

Delivery services for reshipment shall be paid by the customer. There will be no reshipment on lost or delayed packages with the regular mail service for the reason that the customer has the opportunity to avail himself of express shipping with a tracking number. The choice for regular mail is at the buyer’s discretion and risk.

Refund Policy:

No refund shall be allowed once package has been dispatched. In the event of a refund, money transfer charges shall be borne by the buyer.

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